Last updated: August 20, 2026

We hope you love your Elyndir piece. If you need help with a return, exchange, damaged item, or order issue, please contact us at elyndir@elyndir.com before sending anything back.

RETURN WINDOW

Eligible non-custom items may be returned within 30 days of delivery.

To begin a return, email us with your order number, the item you wish to return, and the reason for your request. If your return is approved, we will provide the authorized U.S. return address and return instructions.

Please do not send items back without prior authorization. Unauthorized returns may not be accepted or processed.

RETURN ELIGIBILITY

To be eligible for a return, an item must be:

• Unworn, unused, and in its original condition;
• Returned with original packaging and any included materials; and
• Free from damage, alteration, or signs of use.

Items that do not meet these conditions may be ineligible for a refund.

CUSTOM AND MADE-TO-ORDER ITEMS

Customized and made-to-order items are final sale because they are prepared specifically for you. They cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the confirmed order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs of the item and packaging.

After review, we will work with you to provide an appropriate solution, which may include a replacement, repair, partial refund, or full refund. Where the issue is confirmed to be our responsibility, we will cover the applicable return costs.

RETURN SHIPPING AND FEES

For approved returns that are not due to a defect, damage, or order error, the customer is responsible for return shipping costs.

Original shipping charges, customs duties, import taxes, and similar fees are non-refundable unless the return is caused by our error or otherwise required by applicable law.

REFUNDS

Once we receive and inspect your approved return, we will notify you of the outcome. If approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to be processed after approval; your bank or payment provider may require additional time to post it.

EU AND LOCAL CONSUMER RIGHTS

Nothing in this policy limits any mandatory consumer rights that apply in your country or region. For customers in the European Union, statutory cancellation and consumer-protection rights will take precedence where applicable. Personalized or made-to-order goods may be exempt from cancellation rights where permitted by law.

CONTACT US

For help with a return, refund, or order issue, email elyndir@elyndir.com. We aim to respond within 1–2 business days.